Managing Service Systems with an Offline Waiting Option and Customer Abandonment

JOURNAL ARTICLE published October 2009 in Manufacturing & Service Operations Management

Authors: Vasiliki Kostami | Amy R. Ward

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers

JOURNAL ARTICLE published January 2009 in Manufacturing & Service Operations Management

Authors: Shannon W. Anderson | L. Scott Baggett | Sally K. Widener

Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel

JOURNAL ARTICLE published July 2022 in Manufacturing & Service Operations Management

Authors: Xiaomeng Guo | Panos Kouvelis | Danko Turcic

Transshipment of Inventories: Dual Allocations vs. Transshipment Prices

JOURNAL ARTICLE published April 2010 in Manufacturing & Service Operations Management

Authors: Xiao Huang | Greys Sošić

Omnichannel Distribution to Fulfill Retail Orders

JOURNAL ARTICLE published July 2022 in Manufacturing & Service Operations Management

Authors: Xiang Wan

Designing a Call Center with Impatient Customers

JOURNAL ARTICLE published July 2002 in Manufacturing & Service Operations Management

Authors: O. Garnett | A. Mandelbaum | M. Reiman

Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach

JOURNAL ARTICLE published November 2022 in Manufacturing & Service Operations Management

Authors: Wang Kai | Alexandre Jacquillat | Vikrant Vaze

Global Diffusion of ISO 9000 Certification Through Supply Chains

JOURNAL ARTICLE published October 2006 in Manufacturing & Service Operations Management

Authors: Charles J. Corbett

Optimal Decentralization of Early Infant Diagnosis of HIV in Resource-Limited Settings

JOURNAL ARTICLE published May 2015 in Manufacturing & Service Operations Management

Authors: Sarang Deo | Milind Sohoni

Queues with Redundancy: Is Waiting in Multiple Lines Fair?

JOURNAL ARTICLE published July 2022 in Manufacturing & Service Operations Management

Authors: Leela Nageswaran | Alan Scheller-Wolf

Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility

JOURNAL ARTICLE published November 2020 in Manufacturing & Service Operations Management

Authors: Basak Kalkanci | Erica L. Plambeck

A Scenario-Based Approach for Operating Theater Scheduling Under Uncertainty

JOURNAL ARTICLE published May 2016 in Manufacturing & Service Operations Management

Authors: Nickolas K. Freeman | Sharif H. Melouk | John Mittenthal

Resource Allocation with Sigmoidal Demands: Mobile Healthcare Units and Service Adoption

JOURNAL ARTICLE published November 2022 in Manufacturing & Service Operations Management

Authors: Andres Alban | Philippe Blaettchen | Harwin de Vries | Luk N. Van Wassenhove

Optimal and Hierarchical Controls in Dynamic Stochastic Manufacturing Systems: A Survey

JOURNAL ARTICLE published April 2002 in Manufacturing & Service Operations Management

Authors: S. P. Sethi | H. Yan | H. Zhang | Q. Zhang

Simple Contracts to Assure Supply Under Noncontractible Capacity and Asymmetric Cost Information

JOURNAL ARTICLE published May 2018 in Manufacturing & Service Operations Management

Authors: Ehsan Bolandifar | Tianjun Feng | Fuqiang Zhang

Competition and Diversification Effects in Supply Chains with Supplier Default Risk

JOURNAL ARTICLE published April 2007 in Manufacturing & Service Operations Management

Authors: Volodymyr Babich | Apostolos N. Burnetas | Peter H. Ritchken

Aligning Capacity Decisions in Supply Chains When Demand Forecasts Are Private Information: Theory and Experiment

JOURNAL ARTICLE published February 2013 in Manufacturing & Service Operations Management

Authors: Kyle Hyndman | Santiago Kraiselburd | Noel Watson

Contract Unobservability and Downstream Competition

JOURNAL ARTICLE published November 2021 in Manufacturing & Service Operations Management

Authors: Xi Li | Qian Liu

Service System Design with Immobile Servers, Stochastic Demand, and Congestion

JOURNAL ARTICLE published January 2006 in Manufacturing & Service Operations Management

Authors: Samir Elhedhli

MSOM Society Student Paper Competition: Abstracts of 2023 Winners

JOURNAL ARTICLE published May 2024 in Manufacturing & Service Operations Management