Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry

BOOK CHAPTER published 2022 in Human-Computer Interaction. User Experience and Behavior

Authors: Malu Mafra | Kennedy Nunes | Adailton Castro | Adriana Lopes | Ana Carolina Oran | Geraldo Braz Junior | João Almeida | Anselmo Paiva | Aristofanes Silva | Simara Rocha | Davi Viana | Aurea Melo | Raimundo Barreto | Luis Rivero