Service Blueprinting Analysis(SBA) on B2B Courier Services – Focus on Company Y

JOURNAL ARTICLE published 31 March 2017 in Journal of the Korean Society for Quality Management

Authors: Youn Sung Kim | Jin Myung Jang | Jungoo Kang | Kyung Mi Bae

Conjoint analysis by merging attributes

JOURNAL ARTICLE published 31 March 2017 in Journal of the Korean Society for Quality Management

Research funded by National Research Foundation of Korea (2014R1A1A2002032)

Authors: Yong B. Lim | Gahee Park | Jong Hee Chung

A Study on Operational Status of the Six Sigma Action in Manufacturing Industry

JOURNAL ARTICLE published 31 March 2017 in Journal of the Korean Society for Quality Management

Authors: JeOk Mun | SungPil Yoon

Creativity evaluation of design concepts using AHP

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: ChangWon Seo | Young T. Park

Conjoint analysis with mixed levels of attributes

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Research funded by National Research Foundation of Korea (2014R1A1A2002032)

Authors: Yong B. Lim | Jong Hee Chung

Economic Evaluation Analysis of Effect of Train Freight Car Safety Transport Integrated Quality Management System Based on Internet of Things(IoT)

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Jong-Un Won | Chiho Yoon | Sang-Chan Park

Economic Design of Three-Stage X Control Chart Based on both Performance and Surrogate Variables

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Shin-Seok Kwak | Jooho Lee

Growth and Motivations for Chinese Mobile Payment Service: An Empirical Study Using Ali-Pay and Wechat-Pay Users in Chinese Market

JOURNAL ARTICLE published 31 March 2017 in Journal of the Korean Society for Quality Management

Research funded by National Research Foundation of Korea (2014S1A5B8060940)

Authors: Changlong Yin | Sae-Bom Lee | In-Sung Roh | Yung-Ho Suh

Taguchi-based robust design for the footwear outsole pelletizing machine cutter

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Oh-Hun Kwon | Pyung-Hoi Koo | Hyuck-Moo Kwon

Estimation of Willingness to Pay for Smart Home Service by Contingent Valuation Method

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Yonghee Kim | Sung Eun Lim | Jeongil Choi

Affective quality improving method for service fields by analysing customers' affective sensory responses

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Jaeho Choe | Sungjoon Park

A Study on the Customer Satisfaction for Smart Audio's Concept Features through the Kano Model

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: HoonChul Shin | Jonghak Kim | Young-Taek Park

A Study on Quality Dimension and Improvement Priority for Enhancing University Educational Service Satisfaction

JOURNAL ARTICLE published 31 March 2017 in Journal of the Korean Society for Quality Management

Authors: Youngsoon Chang | Dajung Jung | Donyun Kim

Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Hakgyun Kim | Haegeun Song | Young T. Park

The Framework for the Strategy of Research & Business Development

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Joon-Young Kim | Si-Il Sung | Jaehun Park

A Research on the Development of Quality Cost Management System for Power Industry

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Myong Chang Lee | Bong Sun Hwang | Sang Jun Park | Min Gyu Kim | Dong Chun Kim | Wan Seon Shin

Quality Management Study of Weapon System using Ontology

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Research funded by Agency for Defense Development (UD140022PD)

Authors: Youngjun An | Yoonho Seo

A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: lin Qi | Kyu Suk Chung

The Effect of Startup Internship Education Service Quality on Entrepreneurial Capability and Entrepreneurial Intentions

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Hong-Sung Yoo | Chul-Ho Cho

The Relationship among Leader-Member Exchange(LMX), Empowerment, Job Satisfaction, Organizational Commitment, and Customer Orientation : Focused on the Jeju-Air

JOURNAL ARTICLE published 30 December 2016 in Journal of the Korean Society for Quality Management

Authors: Jung-A Lee | Gi-Jong Lee