Salesperson resistance to change: an empirical investigation of antecedents and outcomes

JOURNAL ARTICLE published 5 October 2012 in International Journal of Bank Marketing

Authors: Fernando Jaramillo | Jay Prakash Mulki | Vincent Onyemah | Martha Rivera Pesquera

Private and public banks: a comparison of customer expectations and perceptions

JOURNAL ARTICLE published 1 December 1997 in International Journal of Bank Marketing

Authors: Peter Kangis | Vassilis Voukelatos

Retaining customer satisfaction in turbulent times

JOURNAL ARTICLE published 11 October 2011 in International Journal of Bank Marketing

Authors: Eugene H. Fram | Michael S. McCarthy

Editors: Julie Robson

Special issue on Social issues in banking

JOURNAL ARTICLE published 1 February 2011 in International Journal of Bank Marketing

Editorial

JOURNAL ARTICLE published 22 February 2013 in International Journal of Bank Marketing

Authors: Kent Eriksson | Hooman Estelami

Understanding trust in banks

JOURNAL ARTICLE published 1 July 2014 in International Journal of Bank Marketing

Authors: Dr Robert Hurley

Greening crowdfunding campaigns: an investigation of message framing and effective communication strategies for funding success

JOURNAL ARTICLE published 28 October 2021 in International Journal of Bank Marketing

Authors: Monica Rossolini | Alessia Pedrazzoli | Alessandro Ronconi

Building customer loyalty in digital banking

JOURNAL ARTICLE published 4 September 2017 in International Journal of Bank Marketing

Authors: Anthony Larsson | Yamit Viitaoja

The role of time wasted in sales force attitudes and intention to quit

JOURNAL ARTICLE published 1 January 2006 in International Journal of Bank Marketing

Authors: Fernando Jaramillo | Jay Prakash Mulki | William B. Locander

Investigating the factors influencing the adoption of m-banking: a cross cultural study

JOURNAL ARTICLE published 1 June 2015 in International Journal of Bank Marketing

Authors: Gary Mortimer | Larry Neale | Syed Fazal E Hasan | Benjamin Dunphy

Online banking in transition economies: the implementation and development of online banking systems in Romania

JOURNAL ARTICLE published 1 November 2002 in International Journal of Bank Marketing

Authors: Caălin Guraău

Racial/ethnic differences in mobile payment usage: what do we know, and what do we need to know?

JOURNAL ARTICLE published 24 January 2023 in International Journal of Bank Marketing

Authors: Youngwon Nam | Sunwoo Tessa Lee | Kyoung Tae Kim

Internet banking market performance: Turkey versus the UK

JOURNAL ARTICLE published 17 April 2007 in International Journal of Bank Marketing

Authors: Ceren Sayar | Simon Wolfe

Bank strategic positioning and some determinants of bank selection

JOURNAL ARTICLE published 1 November 1996 in International Journal of Bank Marketing

Authors: Mosad Zineldin

Relationships between organizational support, customer orientation, and work outcomes

JOURNAL ARTICLE published 13 April 2010 in International Journal of Bank Marketing

Authors: Ugur Yavas | Emin Babakus

Debit and credit card usage and satisfaction

JOURNAL ARTICLE published 2 March 2010 in International Journal of Bank Marketing

Authors: Thomas Foscht | Cesar Maloles | Bernhard Swoboda | Swee‐Lim Chia

Price, brand cues, and banking customer value

JOURNAL ARTICLE published 1 May 2005 in International Journal of Bank Marketing

Authors: Tser‐yieth Chen | Pao‐Long Chang | Hong‐Sheng Chang

Provision of electronic banking in the UK and the Republic of Ireland

JOURNAL ARTICLE published 1 April 1999 in International Journal of Bank Marketing

Authors: Elizabeth Daniel

Customer responses to CSR in the Pakistani banking industry

JOURNAL ARTICLE published 1 June 2015 in International Journal of Bank Marketing

Authors: Zia Khan | David Ferguson | Andrea Pérez

Customer satisfaction index and financial performance: a European cross country study

JOURNAL ARTICLE published 1 April 2019 in International Journal of Bank Marketing

Authors: Anastasia Golovkova | Jan Eklof | Aleksandra Malova | Olga Podkorytova