Developing a Balanced Information System

JOURNAL ARTICLE published March 1994 in Journal of Services Marketing

Authors: C. Bruce Kavan | Cheryl J. Frohlich | A. Coskun Samli

Executive summary of "Customers helping customers: payoffs for linking customers"

JOURNAL ARTICLE published 5 August 2014 in Journal of Services Marketing

Erratum

JOURNAL ARTICLE published 11 May 2015 in Journal of Services Marketing

Executive summary of “The differentiated effects of CSR actions in the service industry”

JOURNAL ARTICLE published 7 October 2014 in Journal of Services Marketing

Executive summary of “It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust, and loyalty”

JOURNAL ARTICLE published 2 September 2014 in Journal of Services Marketing

Enhancing affective commitment through gamified services of luxury brands: role of game mechanics and self-congruity

JOURNAL ARTICLE published 30 August 2023 in Journal of Services Marketing

Authors: Garima Saxena | Sheetal Jain | Sita Mishra

Erratum

JOURNAL ARTICLE published 1 January 1992 in Journal of Services Marketing

Retraction notice

JOURNAL ARTICLE published 23 February 2010 in Journal of Services Marketing

Financial services experience and consumption in Nigeria

JOURNAL ARTICLE published 12 November 2021 in Journal of Services Marketing

Authors: Taiwo O. Soetan | Emmanuel Mogaji | Nguyen Phong Nguyen

A transformative service research perspective on caste-based discrimination in microcredit lending in India

JOURNAL ARTICLE published 6 September 2022 in Journal of Services Marketing

Authors: Kanika Meshram | Rohan Venkatraman

Service receivers' negative emotions in airline and hospital service settings

JOURNAL ARTICLE published 5 October 2012 in Journal of Services Marketing

Authors: Daniel J. Petzer | Christine F. De Meyer | Sander Svari | Göran Svensson

Determinants of negative customer engagement behaviours

JOURNAL ARTICLE published 9 December 2019 in Journal of Services Marketing

Authors: Diem Khac Xuan Do | Kaleel Rahman | Linda J. Robinson

Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction‐behavioral intentions relationship

JOURNAL ARTICLE published 24 May 2011 in Journal of Services Marketing

Authors: Anand K. Jaiswal | Rakesh Niraj

The effect of the servicescape on customers’ behavioral intentions in leisure service settings

JOURNAL ARTICLE published 1 December 1996 in Journal of Services Marketing

Authors: Kirk L. Wakefield | Jeffrey G. Blodgett

Customer engagement in a Big Data world

JOURNAL ARTICLE published 10 April 2017 in Journal of Services Marketing

Authors: Werner Kunz | Lerzan Aksoy | Yakov Bart | Kristina Heinonen | Sertan Kabadayi | Francisco Villarroel Ordenes | Marianna Sigala | David Diaz | Babis Theodoulidis

Satisfaction, quality and value and effects on repurchase and positive word‐of‐mouth behavioral intentions in a B2B services context

JOURNAL ARTICLE published 1 August 2008 in Journal of Services Marketing

Authors: Lori K. Molinari | Russell Abratt | Paul Dion

WOW, the make-up AR app is impressive: a comparative study between China and South Korea

JOURNAL ARTICLE published 13 January 2022 in Journal of Services Marketing

Authors: Asad Butt | Hassan Ahmad | Asif Muzaffar | Fayaz Ali | Nouman Shafique

Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study

JOURNAL ARTICLE published 1 June 2002 in Journal of Services Marketing

Authors: Soyoung Kim | Byoungho Jin

Too real? The conflicting roles of adaptation and authenticity in intercultural service encounters

JOURNAL ARTICLE published 15 August 2023 in Journal of Services Marketing

Authors: Ayesha Tariq | Melanie P. Lorenz | W. Frank Thompson

Virtually present others and their influence on complainants’ follow-ups and firm response

JOURNAL ARTICLE published 30 August 2023 in Journal of Services Marketing

Authors: Rosa E. Rios | Hernan E. Riquelme | Alessandro Comai