Editorial: service research in the new (post-COVID) marketplace

JOURNAL ARTICLE published 18 September 2020 in Journal of Services Marketing

Authors: Mark Scott Rosenbaum | Rebekah Russell-Bennett

Beyond service attributes: do personal values matter?

JOURNAL ARTICLE published 22 February 2011 in Journal of Services Marketing

Authors: Srinivas Durvasula | Steven Lysonski | A.D. Madhavi

Revisiting internal market orientation: a note

JOURNAL ARTICLE published 2 August 2013 in Journal of Services Marketing

Authors: Gurjeet Kaur Sahi | Subhash Lonial | Mahesh Gupta | Nitasha Seli

Service failures and complaints in the family travel market: a justice dimension approach

JOURNAL ARTICLE published 10 October 2008 in Journal of Services Marketing

Authors: Oun‐Joung Park | Xinran Lehto | Jung‐Kun Park

Acculturation, microculture and banking: an analysis of Hispanic consumers in the USA

JOURNAL ARTICLE published 12 September 2008 in Journal of Services Marketing

Authors: Vanessa Gail Perry

Editorial

JOURNAL ARTICLE published 9 February 2015 in Journal of Services Marketing

Authors: Steve Baron | Rebekah Russell-Bennett

Executive summary of “Franchisees’ perceptions of relationship development in franchise partnerships”

JOURNAL ARTICLE published 2 September 2014 in Journal of Services Marketing

Brand Asset Management: Driving Profitable Growth Through Your Brands

JOURNAL ARTICLE published 1 April 2001 in Journal of Services Marketing

An empirical analysis of e‐service implementation: antecedents and the resulting value creation

JOURNAL ARTICLE published 22 February 2008 in Journal of Services Marketing

Authors: Adam Rapp | Tammy Rapp | Niels Schillewaert

How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?

JOURNAL ARTICLE published 27 February 2024 in Journal of Services Marketing

Authors: Pei-Chi Chen

Share experiences: receiving word of mouth and its effect on relationships with donors

JOURNAL ARTICLE published 23 April 2018 in Journal of Services Marketing

Authors: Larissa M. Sundermann

Retrospective: the effect of guarantees on consumers’ evaluation of services

JOURNAL ARTICLE published 11 July 2016 in Journal of Services Marketing

Authors: Amy L. Ostrom | Dawn Iacobucci

Erratum

JOURNAL ARTICLE published 1 January 1992 in Journal of Services Marketing

Consumer search and satisfaction with mental health services

JOURNAL ARTICLE published 10 October 2016 in Journal of Services Marketing

Authors: Lindsay R.L. Larson | Dora Elizabeth Bock

Marketing Signals in Service Industries

JOURNAL ARTICLE published 1 June 1994 in Journal of Services Marketing

Authors: Paul Herbig | John Milewicz

Tangibilizing services through visual tangible cues in corporate Web sites: a six-country cross-cultural analysis

JOURNAL ARTICLE published 7 October 2014 in Journal of Services Marketing

Authors: Daechun An

Special issue on service innovation and value creation in the franchising profit chain

JOURNAL ARTICLE published 20 April 2012 in Journal of Services Marketing

Too real? The conflicting roles of adaptation and authenticity in intercultural service encounters

JOURNAL ARTICLE published 15 August 2023 in Journal of Services Marketing

Authors: Ayesha Tariq | Melanie P. Lorenz | W. Frank Thompson

User-defined ecosystems in health and social care

JOURNAL ARTICLE published 19 December 2022 in Journal of Services Marketing

Authors: Jacob Mickelsson | Ulla Särkikangas | Tore Strandvik | Kristina Heinonen

Research in Consumer Behavior (Vol. 9)

JOURNAL ARTICLE published 1 February 2001 in Journal of Services Marketing