Developing a Balanced Information System

JOURNAL ARTICLE published March 1994 in Journal of Services Marketing

Authors: C. Bruce Kavan | Cheryl J. Frohlich | A. Coskun Samli

Executive summary of "Customers helping customers: payoffs for linking customers"

JOURNAL ARTICLE published 5 August 2014 in Journal of Services Marketing

Erratum

JOURNAL ARTICLE published 11 May 2015 in Journal of Services Marketing

Executive summary of “The differentiated effects of CSR actions in the service industry”

JOURNAL ARTICLE published 7 October 2014 in Journal of Services Marketing

Executive summary of “It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust, and loyalty”

JOURNAL ARTICLE published 2 September 2014 in Journal of Services Marketing

Enhancing affective commitment through gamified services of luxury brands: role of game mechanics and self-congruity

JOURNAL ARTICLE published 30 August 2023 in Journal of Services Marketing

Authors: Garima Saxena | Sheetal Jain | Sita Mishra

Erratum

JOURNAL ARTICLE published 1 January 1992 in Journal of Services Marketing

The role of external customer mind-set among service employees

JOURNAL ARTICLE published 9 February 2015 in Journal of Services Marketing

Authors: Rajesh Iyer | Mark C Johlke

Explaining customers’ financial service choice with loyalty and cross-buying behaviour

JOURNAL ARTICLE published 9 November 2017 in Journal of Services Marketing

Authors: Antonia Estrella-Ramón

A viewpoint from the trenches

JOURNAL ARTICLE published 11 February 2019 in Journal of Services Marketing

Authors: Paul Sergius Koku

Secondary but significant: secondary customers’ existence, vulnerability and needs in care services

JOURNAL ARTICLE published 22 November 2017 in Journal of Services Marketing

Authors: Henna M. Leino

Retraction notice

JOURNAL ARTICLE published 23 February 2010 in Journal of Services Marketing

A transformative service research perspective on caste-based discrimination in microcredit lending in India

JOURNAL ARTICLE published 6 September 2022 in Journal of Services Marketing

Authors: Kanika Meshram | Rohan Venkatraman

Service receivers' negative emotions in airline and hospital service settings

JOURNAL ARTICLE published 5 October 2012 in Journal of Services Marketing

Authors: Daniel J. Petzer | Christine F. De Meyer | Sander Svari | Göran Svensson

Determinants of negative customer engagement behaviours

JOURNAL ARTICLE published 9 December 2019 in Journal of Services Marketing

Authors: Diem Khac Xuan Do | Kaleel Rahman | Linda J. Robinson

Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction‐behavioral intentions relationship

JOURNAL ARTICLE published 24 May 2011 in Journal of Services Marketing

Authors: Anand K. Jaiswal | Rakesh Niraj

Empowering senior citizens via third places: research driven model development of seniors ' empowerment and social engagement in social places

JOURNAL ARTICLE published 24 May 2013 in Journal of Services Marketing

Authors: Kanika Meshram | Aron O'Cass

Transformation of the hospitality services marketing structure: a chaos theory perspective

JOURNAL ARTICLE published 29 June 2022 in Journal of Services Marketing

Authors: Levent Altinay | Hasan Evrim Arici

Too real? The conflicting roles of adaptation and authenticity in intercultural service encounters

JOURNAL ARTICLE published 15 August 2023 in Journal of Services Marketing

Authors: Ayesha Tariq | Melanie P. Lorenz | W. Frank Thompson

Virtually present others and their influence on complainants’ follow-ups and firm response

JOURNAL ARTICLE published 30 August 2023 in Journal of Services Marketing

Authors: Rosa E. Rios | Hernan E. Riquelme | Alessandro Comai