JSR Best Article Awards

JOURNAL ARTICLE published February 2005 in Journal of Service Research

JSR Best Article Awards

JOURNAL ARTICLE published May 2009 in Journal of Service Research

Teaching an Old Service New Tricks

JOURNAL ARTICLE published February 2000 in Journal of Service Research

Authors: Leonard L. Berry | Sandra K. Lampo

Optimizing Service Productivity With Substitutable and Limited Resources

JOURNAL ARTICLE published 8 November 2023 in Journal of Service Research

Research funded by Bundesministerium für Bildung und Forschung (01FL12002)

Authors: Jens Hogreve | Alexander Hübner | Mirjam Dobmeier

Relational Damage and Relationship Repair

JOURNAL ARTICLE published August 2011 in Journal of Service Research

Authors: Tim Jones | Peter A. Dacin | Shirley F. Taylor

When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

JOURNAL ARTICLE published November 2017 in Journal of Service Research

Research funded by Basic Research Fund (GFF) at the University of St. Gallen (2120580)

Authors: Dennis Herhausen | Luigi M. De Luca | Gaetano “Nino” Miceli | Robert E. Morgan | Marcus Schoegel

The Staging of Contested Servicescapes

JOURNAL ARTICLE published November 2019 in Journal of Service Research

Authors: Athinodoros Chronis

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

JOURNAL ARTICLE published February 2008 in Journal of Service Research

Authors: Anat Rafaeli | Lital Ziklik | Lorna Doucet

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2011 in Journal of Service Research

Time Styles and the Waiting Experience

JOURNAL ARTICLE published November 1999 in Journal of Service Research

Authors: Agnès Durrande-Moreau | Jean-Claude Usunier

It Depends

JOURNAL ARTICLE published November 2009 in Journal of Service Research

Authors: Clay M. Voorhees | Julie Baker | Brian L. Bourdeau | E. Deanne Brocato | J. Joseph Cronin

The Impact of Vertical Service Line Extensions and Brand Salience on Reciprocal Transfer of Image and Performance Associations

JOURNAL ARTICLE published November 2012 in Journal of Service Research

Authors: Jean Boisvert

Uncovering the Hidden “Where” of Sustainable Service Ecosystems: The Role of Spaces and Places

JOURNAL ARTICLE published February 2024 in Journal of Service Research

Authors: Alessia Anzivino | Suvi Nenonen | Roberta Sebastiani

Behavioral Consequences of Customer-Initiated Channel Migration

JOURNAL ARTICLE published August 2014 in Journal of Service Research

Authors: Sebastian Ackermann | Florian von Wangenheim

Configuring Service Operations in Accordance with Customer Needs and Preferences

JOURNAL ARTICLE published February 1999 in Journal of Service Research

Authors: Rohit Verma | Gary M. Thompson | Jordan J. Louviere

The Rise of E-Service

JOURNAL ARTICLE published May 2001 in Journal of Service Research

Authors: Roland Rust

Understanding Consumer Choices and Preferences in Transaction-Based e-Services

JOURNAL ARTICLE published August 2003 in Journal of Service Research

Authors: Zafar Iqbal | Rohit Verma | Roger Baran

Measuring the Efficiency of Service Delivery Processes

JOURNAL ARTICLE published May 1999 in Journal of Service Research

Authors: Frances X. Frei | Patrick T. Harker

Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

JOURNAL ARTICLE published February 2010 in Journal of Service Research

Authors: Larry J. Menor

Yield Management for the Nonprofit Sector

JOURNAL ARTICLE published February 1999 in Journal of Service Research

Authors: Richard Metters | Vicente Vargas