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Dear Readers JOURNAL ARTICLE published 1 August 2002 in Journal of Service Research |
JSR Best Reviewer Award JOURNAL ARTICLE published November 2016 in Journal of Service Research |
Erratum JOURNAL ARTICLE published February 2001 in Journal of Service Research |
The Effect of Teams on Firm Profitability and Customer Satisfaction JOURNAL ARTICLE published February 2002 in Journal of Service Research |
Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers JOURNAL ARTICLE published August 2013 in Journal of Service Research |
JSR Best Reviewer Award JOURNAL ARTICLE published November 2015 in Journal of Service Research |
JSR Ad Hoc Reviewers JOURNAL ARTICLE published November 2019 in Journal of Service Research |
Analyzing Customer Experience Feedback Using Text Mining JOURNAL ARTICLE published August 2014 in Journal of Service Research |
Reassessing the Foundations of Customer Delight JOURNAL ARTICLE published November 2005 in Journal of Service Research |
JSR Ad Hoc Reviewers 2008 JOURNAL ARTICLE published May 2009 in Journal of Service Research |
Cognitive Networks of Services JOURNAL ARTICLE published August 1998 in Journal of Service Research |
Setting the Agenda for the Future of Service Research JOURNAL ARTICLE published February 2010 in Journal of Service Research |
Actual Purchase as a Proxy for Share of Wallet JOURNAL ARTICLE published February 2005 in Journal of Service Research |
A Cup of Coffee With a Dash of Love JOURNAL ARTICLE published August 2007 in Journal of Service Research |
Modeling Customer Lifetime Value JOURNAL ARTICLE published November 2006 in Journal of Service Research |
Automating Service JOURNAL ARTICLE published August 1999 in Journal of Service Research |
JSR Best Reviewer Award JOURNAL ARTICLE published November 2012 in Journal of Service Research |
Revisiting the Age Construct: Implications for Service Research JOURNAL ARTICLE published August 2021 in Journal of Service Research |
Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services JOURNAL ARTICLE published November 2022 in Journal of Service Research |
Customer Efficiency JOURNAL ARTICLE published May 2002 in Journal of Service Research |