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JOURNAL ARTICLE published 1 August 2002 in Journal of Service Research

Authors: John E. Hogan | Katherine N. Lemon

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2016 in Journal of Service Research

Erratum

JOURNAL ARTICLE published February 2001 in Journal of Service Research

The Effect of Teams on Firm Profitability and Customer Satisfaction

JOURNAL ARTICLE published February 2002 in Journal of Service Research

Authors: Charles R. Emery | Lawrence D. Fredendall

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

JOURNAL ARTICLE published August 2013 in Journal of Service Research

Authors: J. J. Po-An Hsieh | Piyush Sharma | Arun Rai | A. Parasuraman

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2015 in Journal of Service Research

JSR Ad Hoc Reviewers

JOURNAL ARTICLE published November 2019 in Journal of Service Research

Analyzing Customer Experience Feedback Using Text Mining

JOURNAL ARTICLE published August 2014 in Journal of Service Research

Authors: Francisco Villarroel Ordenes | Babis Theodoulidis | Jamie Burton | Thorsten Gruber | Mohamed Zaki

Reassessing the Foundations of Customer Delight

JOURNAL ARTICLE published November 2005 in Journal of Service Research

Authors: Adam Finn

JSR Ad Hoc Reviewers 2008

JOURNAL ARTICLE published May 2009 in Journal of Service Research

Cognitive Networks of Services

JOURNAL ARTICLE published August 1998 in Journal of Service Research

Authors: Dawn Iacobucci

Setting the Agenda for the Future of Service Research

JOURNAL ARTICLE published February 2010 in Journal of Service Research

Authors: Katherine N. Lemon

Actual Purchase as a Proxy for Share of Wallet

JOURNAL ARTICLE published February 2005 in Journal of Service Research

Authors: Tiffany Perkins-Munn | Lerzan Aksoy | Timothy L. Keiningham | Demitry Estrin

A Cup of Coffee With a Dash of Love

JOURNAL ARTICLE published August 2007 in Journal of Service Research

Authors: Mark S. Rosenbaum | James Ward | Beth A. Walker | Amy L. Ostrom

Modeling Customer Lifetime Value

JOURNAL ARTICLE published November 2006 in Journal of Service Research

Authors: Sunil Gupta | Dominique Hanssens | Bruce Hardie | Wiliam Kahn | V. Kumar | Nathaniel Lin | Nalini Ravishanker | S. Sriram

Automating Service

JOURNAL ARTICLE published August 1999 in Journal of Service Research

Authors: Roland Rust

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2012 in Journal of Service Research

Revisiting the Age Construct: Implications for Service Research

JOURNAL ARTICLE published August 2021 in Journal of Service Research

Authors: Volker G. Kuppelwieser | Philipp Klaus

Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services

JOURNAL ARTICLE published November 2022 in Journal of Service Research

Authors: Victoria-Sophie Osburg | Vignesh Yoganathan | Werner H. Kunz | Shlomo Tarba

Customer Efficiency

JOURNAL ARTICLE published May 2002 in Journal of Service Research

Authors: Mei Xue | Patrick T. Harker