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JSR Best Reviewer Award JOURNAL ARTICLE published May 2011 in Journal of Service Research |
Configuring Service Operations in Accordance with Customer Needs and Preferences JOURNAL ARTICLE published February 1999 in Journal of Service Research |
Yield Management for the Nonprofit Sector JOURNAL ARTICLE published February 1999 in Journal of Service Research |
Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters JOURNAL ARTICLE published February 2010 in Journal of Service Research |
Measuring the Efficiency of Service Delivery Processes JOURNAL ARTICLE published May 1999 in Journal of Service Research |
Understanding Consumer Choices and Preferences in Transaction-Based e-Services JOURNAL ARTICLE published August 2003 in Journal of Service Research |
The Rise of E-Service JOURNAL ARTICLE published May 2001 in Journal of Service Research |
JSR Best Article Awards JOURNAL ARTICLE published May 2004 in Journal of Service Research |
An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures JOURNAL ARTICLE published May 2003 in Journal of Service Research |
Job Characteristics and the Creativity of Frontline Service Employees JOURNAL ARTICLE published November 2010 in Journal of Service Research |
Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers JOURNAL ARTICLE published November 2023 in Journal of Service Research |
Food Experience Design to Prevent Unintended Consequences and Improve Well-being JOURNAL ARTICLE published February 2022 in Journal of Service Research |
Service Systems JOURNAL ARTICLE published February 2015 in Journal of Service Research |
Customer Interaction and Innovation in Hybrid Offerings JOURNAL ARTICLE published February 2018 in Journal of Service Research Research funded by German Ministry of Education and Research (01FL10001) |
From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions JOURNAL ARTICLE published May 2022 in Journal of Service Research |
Why Attachment Security Matters JOURNAL ARTICLE published August 2011 in Journal of Service Research |
Practitioner Articles in JSR JOURNAL ARTICLE published May 1999 in Journal of Service Research |
JSR Best Article Awards JOURNAL ARTICLE published November 2017 in Journal of Service Research |
JSR Best Reviewer Award JOURNAL ARTICLE published November 2019 in Journal of Service Research |
Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals JOURNAL ARTICLE published 14 September 2023 in Journal of Service Research |