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JOURNAL ARTICLE published 1 August 2002 in Journal of Service Research

Authors: John E. Hogan | Katherine N. Lemon

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2016 in Journal of Service Research

Erratum

JOURNAL ARTICLE published February 2001 in Journal of Service Research

The Effect of Teams on Firm Profitability and Customer Satisfaction

JOURNAL ARTICLE published February 2002 in Journal of Service Research

Authors: Charles R. Emery | Lawrence D. Fredendall

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

JOURNAL ARTICLE published August 2013 in Journal of Service Research

Authors: J. J. Po-An Hsieh | Piyush Sharma | Arun Rai | A. Parasuraman

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2015 in Journal of Service Research

JSR Ad Hoc Reviewers

JOURNAL ARTICLE published November 2019 in Journal of Service Research

Cocreating the Arab Spring

JOURNAL ARTICLE published August 2015 in Journal of Service Research

Authors: Per Skålén | Kotaiba Abdul Aal | Bo Edvardsson

A Strategic Framework for Task Automation in Professional Services

JOURNAL ARTICLE published February 2021 in Journal of Service Research

Authors: Scott E. Sampson

How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context

JOURNAL ARTICLE published November 2013 in Journal of Service Research

Authors: Regina-Viola Frey | Tomás Bayón | Dirk Totzek

Measuring Internal Market Orientation

JOURNAL ARTICLE published February 2005 in Journal of Service Research

Authors: Ian N. Lings | Gordon E. Greenley

JSR Ad Hoc Reviewers 2008

JOURNAL ARTICLE published May 2009 in Journal of Service Research

Cognitive Networks of Services

JOURNAL ARTICLE published August 1998 in Journal of Service Research

Authors: Dawn Iacobucci

Setting the Agenda for the Future of Service Research

JOURNAL ARTICLE published February 2010 in Journal of Service Research

Authors: Katherine N. Lemon

A TRIZ-Based Method for New Service Design

JOURNAL ARTICLE published August 2005 in Journal of Service Research

Authors: Kah-Hin Chai | Jun Zhang | Kay-Chuan Tan

Actual Purchase as a Proxy for Share of Wallet

JOURNAL ARTICLE published February 2005 in Journal of Service Research

Authors: Tiffany Perkins-Munn | Lerzan Aksoy | Timothy L. Keiningham | Demitry Estrin

Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?

JOURNAL ARTICLE published February 2021 in Journal of Service Research

Authors: Nathan Warren | Sara Hanson | Hong Yuan

Examining the Penalty Resolution Process

JOURNAL ARTICLE published November 2013 in Journal of Service Research

Authors: Lan Xia | Monika Kukar-Kinney

Automating Service

JOURNAL ARTICLE published August 1999 in Journal of Service Research

Authors: Roland Rust

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2012 in Journal of Service Research