The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

JOURNAL ARTICLE published February 2008 in Journal of Service Research

Authors: Anat Rafaeli | Lital Ziklik | Lorna Doucet

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2011 in Journal of Service Research

It Depends

JOURNAL ARTICLE published November 2009 in Journal of Service Research

Authors: Clay M. Voorhees | Julie Baker | Brian L. Bourdeau | E. Deanne Brocato | J. Joseph Cronin

The Impact of Vertical Service Line Extensions and Brand Salience on Reciprocal Transfer of Image and Performance Associations

JOURNAL ARTICLE published November 2012 in Journal of Service Research

Authors: Jean Boisvert

Uncovering the Hidden “Where” of Sustainable Service Ecosystems: The Role of Spaces and Places

JOURNAL ARTICLE published February 2024 in Journal of Service Research

Authors: Alessia Anzivino | Suvi Nenonen | Roberta Sebastiani

Behavioral Consequences of Customer-Initiated Channel Migration

JOURNAL ARTICLE published August 2014 in Journal of Service Research

Authors: Sebastian Ackermann | Florian von Wangenheim

Configuring Service Operations in Accordance with Customer Needs and Preferences

JOURNAL ARTICLE published February 1999 in Journal of Service Research

Authors: Rohit Verma | Gary M. Thompson | Jordan J. Louviere

The Rise of E-Service

JOURNAL ARTICLE published May 2001 in Journal of Service Research

Authors: Roland Rust

Understanding Consumer Choices and Preferences in Transaction-Based e-Services

JOURNAL ARTICLE published August 2003 in Journal of Service Research

Authors: Zafar Iqbal | Rohit Verma | Roger Baran

Measuring the Efficiency of Service Delivery Processes

JOURNAL ARTICLE published May 1999 in Journal of Service Research

Authors: Frances X. Frei | Patrick T. Harker

Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

JOURNAL ARTICLE published February 2010 in Journal of Service Research

Authors: Larry J. Menor

Yield Management for the Nonprofit Sector

JOURNAL ARTICLE published February 1999 in Journal of Service Research

Authors: Richard Metters | Vicente Vargas

The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

JOURNAL ARTICLE published February 2019 in Journal of Service Research

Authors: Arne K. Albrecht | Tobias Schaefers | Gianfranco Walsh | Sharon E. Beatty

Pathways to Service System Smartness for Firms

JOURNAL ARTICLE published November 2023 in Journal of Service Research

Research funded by BOF starting grant of Ghent University (01N04118)

Authors: Bieke Henkens | Katrien Verleye | Bart Larivière | Helen Perks

JSR Best Article Awards

JOURNAL ARTICLE published May 2006 in Journal of Service Research

Call For Papers

JOURNAL ARTICLE published August 2006 in Journal of Service Research

Food Experience Design to Prevent Unintended Consequences and Improve Well-being

JOURNAL ARTICLE published February 2022 in Journal of Service Research

Authors: Michela Addis | Wided Batat | S. Sinem Atakan | Caroline G. Austin | Danae Manika | Paula C. Peter | Lane Peterson

Why Attachment Security Matters

JOURNAL ARTICLE published August 2011 in Journal of Service Research

Authors: Martin Mende | Ruth N. Bolton

Technology and Service

JOURNAL ARTICLE published February 1999 in Journal of Service Research

Authors: Roland Rust

Modular Service Design of Information Technology-Enabled Services

JOURNAL ARTICLE published May 2023 in Journal of Service Research

Authors: Tuure Tuunanen | Markus Salo | Feng Li