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The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry JOURNAL ARTICLE published April 2019 in Tourism and Hospitality Research |
The Show Must Not Go on JOURNAL ARTICLE published September 2001 in Tourism and Hospitality Research |
Enhancing post‐COVID-19 work resilience in hospitality: A micro-level crisis management framework JOURNAL ARTICLE published January 2023 in Tourism and Hospitality Research |
M&C Report: ‘Hospitality – Getting in shape for 2012’ JOURNAL ARTICLE published April 2011 in Tourism and Hospitality Research |
Quality Implementation in Selected UK Hotels: Perspectives and Future Challenges JOURNAL ARTICLE published July 1999 in Tourism and Hospitality Research |
Book Review: Kitchen Confidential JOURNAL ARTICLE published September 2001 in Tourism and Hospitality Research |
When Tragedy Strikes JOURNAL ARTICLE published August 2004 in Tourism and Hospitality Research |
House of Cards—An analysis of Macao's resident support for tourism and casino development JOURNAL ARTICLE published April 2016 in Tourism and Hospitality Research |
Human resource practices and innovation in the hotel industry: The mediating role of human capital JOURNAL ARTICLE published January 2018 in Tourism and Hospitality Research |
Protected area tourism: Progress, innovation and sustainability JOURNAL ARTICLE published January 2017 in Tourism and Hospitality Research |
Perceived sociocultural impacts of tourism and community participation: A case study of Langkawi Island JOURNAL ARTICLE published April 2017 in Tourism and Hospitality Research |
Opportunities and Constraints of Heritage Tourism in Hong Kong's Changing Cultural Landscape JOURNAL ARTICLE published August 2005 in Tourism and Hospitality Research |
Tourism Golf Scenarios: The Algarve Case JOURNAL ARTICLE published May 2006 in Tourism and Hospitality Research |
Tourism image fragmentation: The case of Perpignan JOURNAL ARTICLE published January 2012 in Tourism and Hospitality Research |
Book Review: Tourism and Hospitality in the 21st Century JOURNAL ARTICLE published July 2003 in Tourism and Hospitality Research |
Augmenting the Range of Hotel Selection Attributes: Perceptions of Managers and Customers of Three- to Five-Star UK Hotels Compared JOURNAL ARTICLE published October 1999 in Tourism and Hospitality Research |
BEST EN Case Studies: Innovation for Sustainable Tourism JOURNAL ARTICLE published January 2008 in Tourism and Hospitality Research |
Cross-cultural issues in tourism and hospitality JOURNAL ARTICLE published July 2017 in Tourism and Hospitality Research |
Notes for Contributors JOURNAL ARTICLE published December 2000 in Tourism and Hospitality Research |
African tourism and hospitality in global society: Central or peripheral? JOURNAL ARTICLE published January 2014 in Tourism and Hospitality Research |