The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

JOURNAL ARTICLE published April 2019 in Tourism and Hospitality Research

Authors: Reza Etemad-Sajadi | Laura Bohrer

The Show Must Not Go on

JOURNAL ARTICLE published September 2001 in Tourism and Hospitality Research

Authors: Yaniv Poria

Enhancing post‐COVID-19 work resilience in hospitality: A micro-level crisis management framework

JOURNAL ARTICLE published January 2023 in Tourism and Hospitality Research

Authors: Yi-Ling Lai | Wenjie Cai

M&C Report: ‘Hospitality – Getting in shape for 2012’

JOURNAL ARTICLE published April 2011 in Tourism and Hospitality Research

Authors: Ian Lacey

Quality Implementation in Selected UK Hotels: Perspectives and Future Challenges

JOURNAL ARTICLE published July 1999 in Tourism and Hospitality Research

Authors: Denis Harrington

Book Review: Kitchen Confidential

JOURNAL ARTICLE published September 2001 in Tourism and Hospitality Research

Authors: Michael Riley

When Tragedy Strikes

JOURNAL ARTICLE published August 2004 in Tourism and Hospitality Research

Authors: Peter Jones

House of Cards—An analysis of Macao's resident support for tourism and casino development

JOURNAL ARTICLE published April 2016 in Tourism and Hospitality Research

Authors: Glenn McCartney | Winnie Lei Weng In

Human resource practices and innovation in the hotel industry: The mediating role of human capital

JOURNAL ARTICLE published January 2018 in Tourism and Hospitality Research

Authors: Julia Nieves | Agustín Quintana

Protected area tourism: Progress, innovation and sustainability

JOURNAL ARTICLE published January 2017 in Tourism and Hospitality Research

Authors: Anna Spenceley | Susan Snyman

Perceived sociocultural impacts of tourism and community participation: A case study of Langkawi Island

JOURNAL ARTICLE published April 2017 in Tourism and Hospitality Research

Authors: Mastura Jaafar | S Mostafa Rasoolimanesh | Safura Ismail

Opportunities and Constraints of Heritage Tourism in Hong Kong's Changing Cultural Landscape

JOURNAL ARTICLE published August 2005 in Tourism and Hospitality Research

Authors: Yiping Li | Lap Bang Raymond Lo

Tourism Golf Scenarios: The Algarve Case

JOURNAL ARTICLE published May 2006 in Tourism and Hospitality Research

Authors: Antonia Correia | Nuno Videira | Inês Alves | Catarina Ramires | Rui Subtil | Manuel Victor Martins

Tourism image fragmentation: The case of Perpignan

JOURNAL ARTICLE published January 2012 in Tourism and Hospitality Research

Authors: Raquel Camprubi

Book Review: Tourism and Hospitality in the 21st Century

JOURNAL ARTICLE published July 2003 in Tourism and Hospitality Research

Authors: Stephen Wanhill

Augmenting the Range of Hotel Selection Attributes: Perceptions of Managers and Customers of Three- to Five-Star UK Hotels Compared

JOURNAL ARTICLE published October 1999 in Tourism and Hospitality Research

Authors: Roger J. Callan

BEST EN Case Studies: Innovation for Sustainable Tourism

JOURNAL ARTICLE published January 2008 in Tourism and Hospitality Research

Authors: Jack Carlsen | Deborah Edwards

Cross-cultural issues in tourism and hospitality

JOURNAL ARTICLE published July 2017 in Tourism and Hospitality Research

Authors: Ali Bakir | Eugenia Wickens | Karla Boluk | Vasiliki Avgeli

Notes for Contributors

JOURNAL ARTICLE published December 2000 in Tourism and Hospitality Research

African tourism and hospitality in global society: Central or peripheral?

JOURNAL ARTICLE published January 2014 in Tourism and Hospitality Research

Authors: Wilber Manyisa Ahebwa | Marina Novelli