A Risk-free Perishable Item Returns Policy

JOURNAL ARTICLE published January 2000 in Manufacturing & Service Operations Management

Authors: Scott Webster | Z. Kevin Weng

Exploiting Market Size in Service Systems

JOURNAL ARTICLE published July 2010 in Manufacturing & Service Operations Management

Authors: Sunil Kumar | Ramandeep S. Randhawa

Signaling Service Quality Through Queue Disclosure

JOURNAL ARTICLE published March 2023 in Manufacturing & Service Operations Management

Authors: Pengfei Guo | Moshe Haviv | Zhenwei Luo | Yulan Wang

Product Flexibility Strategy Under Supply and Demand Risk

JOURNAL ARTICLE published May 2022 in Manufacturing & Service Operations Management

Authors: Yimin Wang | Scott Webster

The Role of Component Commonality in Product Assortment Decisions

JOURNAL ARTICLE published April 2011 in Manufacturing & Service Operations Management

Authors: Fernando Bernstein | A. Gürhan Kök | Lei Xie

Product Recalls and Supply Base Innovation

JOURNAL ARTICLE published September 2023 in Manufacturing & Service Operations Management

Authors: Fan Zou | Yan Dong | Sining Song | Manus Rungtusanatham

Mean Service Metrics: Biased Quality Judgment and the Customer–Server Quality Gap

JOURNAL ARTICLE published September 2020 in Manufacturing & Service Operations Management

Authors: Robert J. Batt | Jordan D. Tong

Contract Theory: Impact on Biopharmaceutical Alliance Structure and Performance

JOURNAL ARTICLE published July 2017 in Manufacturing & Service Operations Management

Authors: Niyazi Taneri | Arnoud De Meyer

Patient Sensitivity to Emergency Department Waiting Time Announcements

JOURNAL ARTICLE published 20 December 2023 in Manufacturing & Service Operations Management

Authors: Eric Park | Huiyin Ouyang | Jingqi Wang | Sergei Savin | Siu Chung Leung | Timothy H. Rainer

Omnichannel Distribution to Fulfill Retail Orders

JOURNAL ARTICLE published July 2022 in Manufacturing & Service Operations Management

Authors: Xiang Wan

Linking Cyclicality and Product Quality

JOURNAL ARTICLE published July 2013 in Manufacturing & Service Operations Management

Authors: Manuel E. Sosa | Jürgen Mihm | Tyson R. Browning

Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste

JOURNAL ARTICLE published May 2022 in Manufacturing & Service Operations Management

Authors: Arzum Akkaş | Dorothee Honhon

Resource-Based Patient Prioritization in Mass-Casualty Incidents

JOURNAL ARTICLE published July 2013 in Manufacturing & Service Operations Management

Authors: Alex F. Mills | Nilay Tanık Argon | Serhan Ziya

Requirements Planning with Substitutions: Exploiting Bill-of-Materials Flexibility in Production Planning

JOURNAL ARTICLE published April 2000 in Manufacturing & Service Operations Management

Authors: Anantaram Balakrishnan | Joseph Geunes

Optimal Contract Under Asymmetric Information About Fairness

JOURNAL ARTICLE published January 2022 in Manufacturing & Service Operations Management

Authors: Valery Pavlov | Elena Katok | Wen Zhang

Why Are Forecast Updates Often Disappointing?

JOURNAL ARTICLE published April 2000 in Manufacturing & Service Operations Management

Authors: Kyle Cattani | Warren Hausman

Erratum to Bounds in “Serial Production/Distribution Systems Under Service Constraints”

JOURNAL ARTICLE published October 2003 in Manufacturing & Service Operations Management

Authors: Tamer Boyaci | Guillermo Gallego | Kevin H. Shang | Jing-Sheng Song

Optimal Backlogging Over an Infinite Horizon Under Time-Varying Convex Production and Inventory Costs

JOURNAL ARTICLE published April 2009 in Manufacturing & Service Operations Management

Authors: Archis Ghate | Robert L. Smith

Coordinating Inventory Control and Pricing Strategies with Random Demand and Fixed Ordering Cost

JOURNAL ARTICLE published January 2003 in Manufacturing & Service Operations Management

Authors: Xin Chen | David Simchi-Levi

Are Strategic Customers Bad for a Supply Chain?

JOURNAL ARTICLE published July 2018 in Manufacturing & Service Operations Management

Authors: Yen-Ting Lin | Ali K. Parlaktürk | Jayashankar M. Swaminathan