A narrative review and meta-analysis of service interaction quality: new research directions and implications

JOURNAL ARTICLE published 9 February 2015 in Journal of Services Marketing

Authors: Kumar Rakesh Ranjan | Praveen Sugathan | Alexander Rossmann

Necessary evil: a strategy to manage dysfunctional customer behavior

JOURNAL ARTICLE published 29 June 2022 in Journal of Services Marketing

Authors: Yu-Shan (Sandy) Huang | Xiang Fang | Ruping Liu

Service research: progress toward interdisciplinary collaboration

JOURNAL ARTICLE published 17 April 2020 in Journal of Services Marketing

Authors: G. Tomas M. Hult | Travis A. Walkowiak | Jonathan M. Beck

Developing a Balanced Information System

JOURNAL ARTICLE published March 1994 in Journal of Services Marketing

Authors: C. Bruce Kavan | Cheryl J. Frohlich | A. Coskun Samli

Executive summary of "Customers helping customers: payoffs for linking customers"

JOURNAL ARTICLE published 5 August 2014 in Journal of Services Marketing

Erratum

JOURNAL ARTICLE published 11 May 2015 in Journal of Services Marketing

Efficiency in Service Delivery: Technological or Humanistic Approaches?

JOURNAL ARTICLE published 1 March 1989 in Journal of Services Marketing

Authors: Scott W. Kelley

Antecedents and outcomes of service recovery performance in a public health‐care environment

JOURNAL ARTICLE published 1 August 2005 in Journal of Services Marketing

Authors: Nicholas J. Ashill | Janet Carruthers | Jayne Krisjanous

Editors: Steve Baron

A proposed model of the descriptors of service process

JOURNAL ARTICLE published 1 November 2003 in Journal of Services Marketing

Authors: Karl J. Mayer | John T. Bowen | Margaret R. Moulton

An investigation of marketing problems across service typologies

JOURNAL ARTICLE published 1 December 2000 in Journal of Services Marketing

Authors: Michael Clemes | Diane Mollenkopf | Darryl Burn

Determinants of core value behavior in service brands

JOURNAL ARTICLE published 22 February 2011 in Journal of Services Marketing

Authors: Helge Thorbjørnsen | Magne Supphellen

Executive summary of “The differentiated effects of CSR actions in the service industry”

JOURNAL ARTICLE published 7 October 2014 in Journal of Services Marketing

Executive summary of “It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust, and loyalty”

JOURNAL ARTICLE published 2 September 2014 in Journal of Services Marketing

Presence: consumers’ different reactions to service and manufacturing firms with low CSR in social conduct

JOURNAL ARTICLE published 12 April 2024 in Journal of Services Marketing

Authors: Hua Meng | Hannan Sadjady Naeeni

Maintaining customer relationships in high credence services

JOURNAL ARTICLE published 10 July 2007 in Journal of Services Marketing

Authors: Andreas B. Eisingerich | Simon J. Bell

Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

JOURNAL ARTICLE published 6 October 2021 in Journal of Services Marketing

Authors: Raechel Johns | Janet Davey

Exploring managers' perspectives of the impact of brand management strategies on employee roles within a service firm

JOURNAL ARTICLE published 1 October 2006 in Journal of Services Marketing

Authors: Ceridwyn King | Debra Grace

Consumer perceptions of internet‐based e‐retailing: an empirical research in Hong Kong

JOURNAL ARTICLE published 20 February 2009 in Journal of Services Marketing

Authors: Ziqi Liao | Xinping Shi

Drivers of the experience value of mobile money transfer service: Senegaleseuser perspectives

JOURNAL ARTICLE published 12 November 2021 in Journal of Services Marketing

Authors: Ndeye Astou Manel Fall | Fatou Diop-Sall | Ingrid Poncin

The conceptual domain of service loyalty: how many dimensions?

JOURNAL ARTICLE published 27 February 2007 in Journal of Services Marketing

Authors: Tim Jones | Shirley F. Taylor