Perceived Relative Attractiveness Today and Tomorrow As Predictors of Future Repurchase Intention

JOURNAL ARTICLE published November 1999 in Journal of Service Research

Authors: Tor Wallin Andreassen | Line Lervik

When Do Customer Contact Employees Satisfy Customers?

JOURNAL ARTICLE published August 2000 in Journal of Service Research

Authors: Andrew Sergeant | Stephen Frenkel

How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service

JOURNAL ARTICLE published February 2015 in Journal of Service Research

Authors: Sterling A. Bone | Paul W. Fombelle | Kristal R. Ray | Katherine N. Lemon

The Impact of Online Social Support on Patients’ Quality of Life and the Moderating Role of Social Exclusion

JOURNAL ARTICLE published August 2015 in Journal of Service Research

Authors: Tang Yao | Qiuying Zheng | Xiucheng Fan

Connectivity in Service Systems

JOURNAL ARTICLE published August 2013 in Journal of Service Research

Authors: Christoph F. Breidbach | Darl G. Kolb | Ananth Srinivasan

The Complex Role of Complexity

JOURNAL ARTICLE published November 2015 in Journal of Service Research

Authors: Sven Mikolon | Anika Kolberg | Till Haumann | Jan Wieseke

How Effective Are Loyalty Reward Programs in Driving Share of Wallet?

JOURNAL ARTICLE published May 2007 in Journal of Service Research

Authors: Jochen Wirtz | Anna S. Mattila | May Oo Lwin

A Technology Readiness-Based Taxonomy of Customers

JOURNAL ARTICLE published August 2004 in Journal of Service Research

Authors: Nikos Tsikriktsis

Service Provider to the Rescue: How Firm Recovery of Do-It-Yourself Service Failure Turns Consumers from Competitors to Satisfied Customers

JOURNAL ARTICLE published November 2023 in Journal of Service Research

Authors: Matthew J. Hall | Jamie D. Hyodo

JSR Best Article Awards

JOURNAL ARTICLE published May 2004 in Journal of Service Research

JSR Best Reviewer Award

JOURNAL ARTICLE published May 2011 in Journal of Service Research

Editorial

JOURNAL ARTICLE published February 2014 in Journal of Service Research

Authors: Mary Jo Bitner

How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms

JOURNAL ARTICLE published May 2017 in Journal of Service Research

Authors: André Marchand | Michael Paul | Thorsten Hennig-Thurau | Georg Puchner

Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation

JOURNAL ARTICLE published August 2020 in Journal of Service Research

Authors: Stanislav Stakhovych | Ali Tamaddoni

Practitioner Articles in JSR

JOURNAL ARTICLE published May 1999 in Journal of Service Research

Authors: Roland Rust

JSR Best Article Awards

JOURNAL ARTICLE published November 2017 in Journal of Service Research

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2019 in Journal of Service Research

Comment: Customer Engagement

JOURNAL ARTICLE published August 2011 in Journal of Service Research

Authors: Jenny van Doorn

Ad Hoc Reviewers

JOURNAL ARTICLE published May 2011 in Journal of Service Research

JSR Best Article Awards

JOURNAL ARTICLE published February 2005 in Journal of Service Research