JSR Best Reviewer Award

JOURNAL ARTICLE published May 2011 in Journal of Service Research

Configuring Service Operations in Accordance with Customer Needs and Preferences

JOURNAL ARTICLE published February 1999 in Journal of Service Research

Authors: Rohit Verma | Gary M. Thompson | Jordan J. Louviere

Yield Management for the Nonprofit Sector

JOURNAL ARTICLE published February 1999 in Journal of Service Research

Authors: Richard Metters | Vicente Vargas

Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

JOURNAL ARTICLE published February 2010 in Journal of Service Research

Authors: Larry J. Menor

Measuring the Efficiency of Service Delivery Processes

JOURNAL ARTICLE published May 1999 in Journal of Service Research

Authors: Frances X. Frei | Patrick T. Harker

Understanding Consumer Choices and Preferences in Transaction-Based e-Services

JOURNAL ARTICLE published August 2003 in Journal of Service Research

Authors: Zafar Iqbal | Rohit Verma | Roger Baran

The Rise of E-Service

JOURNAL ARTICLE published May 2001 in Journal of Service Research

Authors: Roland Rust

JSR Best Article Awards

JOURNAL ARTICLE published May 2004 in Journal of Service Research

An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures

JOURNAL ARTICLE published May 2003 in Journal of Service Research

Authors: Jochen Wirtz | Meng Chung Lee

Job Characteristics and the Creativity of Frontline Service Employees

JOURNAL ARTICLE published November 2010 in Journal of Service Research

Authors: Filipe Coelho | Mário Augusto

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

JOURNAL ARTICLE published November 2023 in Journal of Service Research

Authors: Omid Kamran-Disfani | Ramin Bagherzadeh | Ashok Bhattarai | Maryam Farhang | Lisa K. Scheer

Food Experience Design to Prevent Unintended Consequences and Improve Well-being

JOURNAL ARTICLE published February 2022 in Journal of Service Research

Authors: Michela Addis | Wided Batat | S. Sinem Atakan | Caroline G. Austin | Danae Manika | Paula C. Peter | Lane Peterson

Service Systems

JOURNAL ARTICLE published February 2015 in Journal of Service Research

Authors: Jennifer D. Chandler | Robert F. Lusch

Customer Interaction and Innovation in Hybrid Offerings

JOURNAL ARTICLE published February 2018 in Journal of Service Research

Research funded by German Ministry of Education and Research (01FL10001)

Authors: Mario Schaarschmidt | Gianfranco Walsh | Heiner Evanschitzky

From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions

JOURNAL ARTICLE published May 2022 in Journal of Service Research

Authors: Linda D. Hollebeek | V. Kumar | Rajendra K. Srivastava

Why Attachment Security Matters

JOURNAL ARTICLE published August 2011 in Journal of Service Research

Authors: Martin Mende | Ruth N. Bolton

Practitioner Articles in JSR

JOURNAL ARTICLE published May 1999 in Journal of Service Research

Authors: Roland Rust

JSR Best Article Awards

JOURNAL ARTICLE published November 2017 in Journal of Service Research

JSR Best Reviewer Award

JOURNAL ARTICLE published November 2019 in Journal of Service Research

Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals

JOURNAL ARTICLE published 14 September 2023 in Journal of Service Research

Authors: Edlira Shehu | Besarta Veseli | Michel Clement | Karen Page Winterich